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Guided AB-730 Domain 2
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AB-730 Study Guide

Domain 1: Understand Generative AI Fundamentals

  • Welcome to Copilot: AI at Work Free
  • Copilot Across Your M365 Apps Free
  • How Context Shapes Copilot's Answers Free
  • Chat vs Agents: Two Ways to Work Free
  • Data Safety, Privacy & AI Risks Free
  • Verifying AI Outputs: Your Quality Check Free

Domain 2: Manage Prompts and Conversations by Using AI

  • Crafting Effective Prompts Free
  • Referencing the Right Resources Free
  • Saving and Sharing Prompts
  • Scheduling Prompts That Run Themselves
  • Managing Your Copilot Conversations
  • Agent Store vs Building Your Own
  • Building Your First Agent
  • Configuring and Sharing Agents

Domain 3: Draft and Analyze Business Content by Using AI

  • Creating Documents and Communications
  • Working with Existing Documents
  • Moving Insights Between M365 Apps
  • Copilot in Meetings: Before, During & After
  • Copilot Pages: Your Collaboration Canvas
  • Copilot Memory and Instructions
  • Exam Prep: Scenario Capstone

AB-730 Study Guide

Domain 1: Understand Generative AI Fundamentals

  • Welcome to Copilot: AI at Work Free
  • Copilot Across Your M365 Apps Free
  • How Context Shapes Copilot's Answers Free
  • Chat vs Agents: Two Ways to Work Free
  • Data Safety, Privacy & AI Risks Free
  • Verifying AI Outputs: Your Quality Check Free

Domain 2: Manage Prompts and Conversations by Using AI

  • Crafting Effective Prompts Free
  • Referencing the Right Resources Free
  • Saving and Sharing Prompts
  • Scheduling Prompts That Run Themselves
  • Managing Your Copilot Conversations
  • Agent Store vs Building Your Own
  • Building Your First Agent
  • Configuring and Sharing Agents

Domain 3: Draft and Analyze Business Content by Using AI

  • Creating Documents and Communications
  • Working with Existing Documents
  • Moving Insights Between M365 Apps
  • Copilot in Meetings: Before, During & After
  • Copilot Pages: Your Collaboration Canvas
  • Copilot Memory and Instructions
  • Exam Prep: Scenario Capstone
Domain 2: Manage Prompts and Conversations by Using AI Premium ⏱ ~10 min read

Managing Your Copilot Conversations

Copilot conversations pile up fast. Learn how to find previous chats, rename them for easy searching, delete what you don't need, and save important insights to notebooks.

Why conversation management matters

☕ Simple explanation

Think of Copilot conversations like browser tabs.

You start a chat for a quick question, then another for a report, then another to draft an email. Before you know it, you have 40 conversations and can’t find anything.

Good conversation management is like keeping a tidy desk: rename important chats so you can find them, delete ones you don’t need, and save to notebooks when you want to keep insights for later.

Microsoft 365 Copilot maintains a conversation history that users can browse, search, rename, and delete. Conversations are stored in the user’s Exchange mailbox and are subject to the organisation’s retention policies.

Key capabilities include: browsing recent conversations in the sidebar, searching by keyword, renaming for organisation, deleting individual conversations, and exporting insights to notebooks for longer-term storage. Understanding these features is essential for efficient Copilot usage at scale.

Finding previous conversations

Copilot keeps your recent conversations in a sidebar panel. You can:

  • Browse the list (most recent first)
  • Search by keyword to find a specific conversation
  • Scroll back through older chats

Where to find them: In Copilot Chat (web, Teams, or M365 app) → look for the chat history panel on the left side. In some views, click the history icon to reveal it.

Renaming a chat

By default, Copilot names conversations based on your first prompt. This often isn’t very helpful — “Tell me about the budget” could be any of a dozen conversations.

How to rename:

  1. Find the conversation in your chat history
  2. Right-click (or click the three-dot menu)
  3. Select Rename
  4. Enter a descriptive name: “Q3 Budget Review — Marcus” or “Client Proposal — Acme Corp”
💡 Naming strategy that works

Marcus at Horizon Logistics developed a naming convention for his Copilot conversations:

  • Topic — Person/Project — Date: “Warehouse Efficiency — Q3 Review — Oct”
  • Action — Subject: “Draft — Partner Email”
  • Meeting — Event: “Standup Recap — Mon 14th”

When he needs to find something, the descriptive names make search instant. His team adopted the same convention.

Deleting a chat

Sometimes you need to remove a conversation — test prompts, sensitive topics, or just tidying up.

How to delete:

  1. Find the conversation in your chat history
  2. Right-click (or click the three-dot menu)
  3. Select Delete
  4. Confirm deletion

Important: Deleting a chat removes it from your history. However, if you’ve saved memories from that conversation (via Copilot Memory), those memories persist separately — deleting the chat does NOT delete saved memories. You manage memories in Settings separately.

Adding a conversation to a notebook

When a Copilot conversation produces valuable insights you want to keep long-term, you can add it to a notebook:

  1. In the conversation, find the response you want to keep
  2. Click the Add to notebook option
  3. The content is saved to your Copilot notebook — a persistent space for curated AI insights

Notebooks are great for:

  • Research findings you want to reference later
  • Key decisions or analysis from Copilot conversations
  • Draft content you’re building iteratively over multiple sessions
Four conversation management actions
ActionWhat It DoesWhen to Use
FindBrowse or search your conversation historyLooking for a previous chat or insight
RenameChange the auto-generated conversation titleAfter an important conversation — name it clearly for future searching
DeletePermanently remove a conversation from historyTest prompts, sensitive conversations, general tidying
Add to notebookSave specific responses to a persistent notebookValuable insights, research, decisions you'll reference again
💡 Real-world: Dana's clean-up routine

Every Friday, Dana at Oakfield Healthcare spends 5 minutes managing her Copilot conversations:

  1. Renames important chats from the week: “Onboarding Policy Update — April” instead of “Tell me about the onboarding policy”
  2. Deletes test prompts and one-off questions she won’t need again
  3. Adds to notebook any policy analysis or decision summaries she wants to keep
  4. Leaves ongoing project conversations as-is for next week

Result: When someone asks about a policy decision from 3 months ago, Dana can search her renamed history and find it in seconds.

🎬 Video walkthrough

🎬 Video coming soon

Managing Copilot Conversations — AB-730 Module 11

Managing Copilot Conversations — AB-730 Module 11

~7 min

Flashcards

Question

Where do you find previous Copilot conversations?

Click or press Enter to reveal answer

Answer

In the chat history panel on the left side of Copilot Chat (web, Teams, or M365 app). You can browse recent conversations or search by keyword to find specific chats.

Click to flip back

Question

Does deleting a Copilot chat also delete saved memories from that chat?

Click or press Enter to reveal answer

Answer

No. Deleting a chat removes it from your history, but saved memories (via Copilot Memory) persist separately. To delete memories, go to Settings > Personalization.

Click to flip back

Question

What is a Copilot notebook used for?

Click or press Enter to reveal answer

Answer

A persistent space for curated AI insights. When a conversation produces valuable findings — research, decisions, analysis — you can add specific responses to a notebook for long-term reference, beyond the conversation itself.

Click to flip back

Knowledge Check

Knowledge Check

Jordan has been using Copilot for 3 months and has over 200 conversations. He needs to find a specific chat where he analysed competitor pricing last month. What should he do?

Knowledge Check

Ava found a great Copilot analysis of BrightLoop's Q3 campaign performance that she wants to reference during next quarter's planning. What should she do?


Next up: Ready to explore Copilot agents? Learn when to browse the Agent Store for a pre-built solution versus building your own from scratch.

← Previous

Scheduling Prompts That Run Themselves

Next →

Agent Store vs Building Your Own

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