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Guided MS-700 Domain 3
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MS-700 Study Guide

Domain 1: Configure and manage a Teams environment

  • Network Planning & Readiness
  • Security Roles, Alerts & Defender
  • Retention & Sensitivity Labels
  • DLP & Conditional Access
  • Information Barriers & Insider Risk
  • Update Policies & Policy Packages
  • Group Creation, Naming & Expiration
  • Archive, Restore & Access Reviews
  • Guest Access & External Sharing
  • Shared Channels & Cross-Tenant Access
  • Teams Phone & Resource Accounts
  • Teams Rooms & Device Management
  • PowerShell & Graph Automation

Domain 2: Manage teams, channels, chats, and apps

  • Teams Rollout & Creation Free
  • Membership, Roles & Team Settings Free
  • Channel Types & Policies Free
  • App Management & Permissions Free
  • App Extensibility & Store Free

Domain 3: Manage meetings and calling

  • Meeting Types & Settings
  • Webinars & Town Halls
  • Phone Numbers & Conferencing
  • Voice Policies & Voicemail
  • Auto Attendants & Call Routing

Domain 4: Monitor, report on, and troubleshoot Teams

  • Voice & Meeting Quality
  • Usage, Alerts & Diagnostics Tools
  • Client Logs & Diagnostics
  • Copilot & Meeting Troubleshooting

MS-700 Study Guide

Domain 1: Configure and manage a Teams environment

  • Network Planning & Readiness
  • Security Roles, Alerts & Defender
  • Retention & Sensitivity Labels
  • DLP & Conditional Access
  • Information Barriers & Insider Risk
  • Update Policies & Policy Packages
  • Group Creation, Naming & Expiration
  • Archive, Restore & Access Reviews
  • Guest Access & External Sharing
  • Shared Channels & Cross-Tenant Access
  • Teams Phone & Resource Accounts
  • Teams Rooms & Device Management
  • PowerShell & Graph Automation

Domain 2: Manage teams, channels, chats, and apps

  • Teams Rollout & Creation Free
  • Membership, Roles & Team Settings Free
  • Channel Types & Policies Free
  • App Management & Permissions Free
  • App Extensibility & Store Free

Domain 3: Manage meetings and calling

  • Meeting Types & Settings
  • Webinars & Town Halls
  • Phone Numbers & Conferencing
  • Voice Policies & Voicemail
  • Auto Attendants & Call Routing

Domain 4: Monitor, report on, and troubleshoot Teams

  • Voice & Meeting Quality
  • Usage, Alerts & Diagnostics Tools
  • Client Logs & Diagnostics
  • Copilot & Meeting Troubleshooting
Domain 3: Manage meetings and calling Premium ⏱ ~11 min read

Voice Policies & Voicemail

Control what Teams Phone users can do — call forwarding, delegation, voicemail greetings, and transcription. Learn how to configure voice and voicemail policies.

Controlling the voice experience

☕ Simple explanation

Voice policies are like the rules for your office phone system.

Can you forward calls to your mobile? Can your assistant answer calls on your behalf? What happens when you don’t answer — does it go to voicemail, and if so, does Teams transcribe the message? These settings are all controlled by voice routing policies (where calls go), calling policies (what users can do), and voicemail policies (how voicemail behaves).

Voice routing policies (for Direct Routing) define how outbound PSTN calls are routed — which SBC to use, which PSTN routes are available. Calling policies control user-facing calling features — call forwarding, simultaneous ring, call delegation, busy-on-busy, and more. Voicemail policies control Cloud Voicemail behaviour — call answering rules, transcription, transcription translation, profanity masking, maximum recording duration, prompt languages, and service-improvement sharing.

Voice routing (Direct Routing)

For organisations using Direct Routing, voice routing policies control outbound call routing:

ComponentWhat It Does
PSTN usage recordsDefine categories of calls (local, long-distance, international, emergency)
Voice routesMap number patterns to specific SBCs (e.g., +61* → AU SBC, +64* → NZ SBC)
Voice routing policyBundle usage records and routes into a policy assigned to users

Calling Plans and Operator Connect don’t need voice routing policies — Microsoft or the carrier handles routing.

Scenario: Tara's voice routing at Pinnacle Corp

Pinnacle Corp uses Direct Routing for the Tokyo office. Tara configures:

PSTN usage records:

  • “JP-Local” — local calls within Japan
  • “JP-International” — calls from Japan to other countries
  • “JP-Emergency” — emergency calls (110)

Voice routes:

  • JP-Local: number pattern +81[2-9]\d{7,8} → Tokyo SBC
  • JP-International: number pattern +* → Tokyo SBC (international gateway)
  • JP-Emergency: number pattern 110 → Tokyo SBC (priority route)

Voice routing policy: “Tokyo-Users” → includes JP-Local, JP-International, JP-Emergency

Assigned to all Tokyo office users via:

Grant-CsOnlineVoiceRoutingPolicy -Identity "user@pinnacle.com.au" -PolicyName "Tokyo-Users"

Calling policies

Calling policies control what users can do with calls:

Teams admin center → Voice → Calling policies

SettingWhat It ControlsDefault
Make private callsCan the user make 1:1 PSTN/VoIP callsOn
Call forwardingForward calls to another number or voicemailOn
Simultaneous ringRing another number at the same time as TeamsOn
Call delegationAllow others to make/receive calls on behalf of userOn
Busy on busyWhat happens when user is already on a callEnabled (new calls get busy signal or go to voicemail)
VoicemailWhether calls go to voicemail when unansweredUser-controlled
Music on holdPlay music when a call is on holdOn
Call parkPark a call and retrieve it from another deviceOff
SIP devicesAllow sign-in on SIP devicesOff
Scenario: Different calling policies at Pinnacle Corp

Tara creates three calling policies:

“Executive Calling”:

  • Call delegation: On (executive assistants can answer calls)
  • Simultaneous ring: On (ring mobile + Teams simultaneously)
  • Call forwarding: On (forward to mobile when OOF)

“Standard Calling”:

  • Call delegation: Off (standard staff don’t need delegates)
  • Simultaneous ring: On
  • Call forwarding: On

“Restricted Calling”:

  • Call forwarding: Off (can’t forward calls outside org — compliance)
  • Simultaneous ring: Off (calls only ring Teams — security)
  • Used for: traders at Sterling Financial who handle sensitive calls

Voicemail policies

Cloud Voicemail in Teams provides voicemail with transcription:

Teams admin center → Voice → Voicemail policies

SettingWhat It ControlsDefault
Users can edit call answering rulesWhether users can configure voicemail answering rules in TeamsEnabled
Voicemail transcriptionTranscribe voicemail messages to textOn
Transcription translationTranslate transcription to user’s languageOn
Transcription profanity maskingMask profanity in transcriptionsOff
Maximum recording durationHow long a voicemail message can be5 minutes
Primary prompt languageLanguage for the voicemail system promptsOrganisation default
Secondary prompt languageOptional second language for promptsNone
Share data for service improvementShare voicemail data to improve transcriptionOff

Voicemail greetings

Users can set custom voicemail greetings:

  • Default greeting: Auto-generated “You’ve reached [user name]”
  • Custom greeting: Recorded by the user via the Teams client
  • Out-of-office greeting: Synced with Outlook OOF settings (optional)
Scenario: Voicemail at Pinnacle Corp

Tara configures voicemail policies:

“Standard Voicemail” (all users):

  • Transcription: On (users love reading voicemails instead of listening)
  • Translation: On (multi-lingual APAC workforce)
  • Max duration: 5 minutes
  • Call transfer (press 0): Enabled → transfers to reception auto attendant

“No Voicemail” (conference rooms, common areas):

  • Voicemail: Disabled (room phones shouldn’t have voicemail)

🎬 Video walkthrough

🎬 Video coming soon

Voice Policies & Voicemail — MS-700 Module 22

Voice Policies & Voicemail — MS-700 Module 22

~9 min

Flashcards

Question

What's the difference between a voice routing policy and a calling policy?

Click or press Enter to reveal answer

Answer

Voice routing policy (Direct Routing only): controls WHERE outbound calls go — which SBC, which routes. Calling policy: controls WHAT users can do — call forwarding, delegation, simultaneous ring, busy-on-busy.

Click to flip back
Question

What is call delegation in Teams?

Click or press Enter to reveal answer

Answer

Call delegation allows one user (e.g., executive assistant) to make and receive calls on behalf of another user (e.g., CEO). The delegate sees incoming calls to the executive and can answer on their behalf.

Click to flip back
Question

Does voicemail transcription require additional licensing?

Click or press Enter to reveal answer

Answer

No — voicemail transcription is included with Cloud Voicemail (part of Teams Phone). It automatically transcribes voice messages to text and can translate them to the user's preferred language.

Click to flip back

Knowledge Check

Knowledge Check

Pinnacle Corp's CEO wants her executive assistant to be able to answer calls on her behalf. What should Tara configure?
Knowledge Check

Nadia needs to ensure traders at Sterling Financial cannot forward calls to external numbers for compliance reasons. What should she configure?

Next up: Auto Attendants & Call Routing — design the phone system: auto attendants greet callers, call queues distribute calls to agents.

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Phone Numbers & Conferencing

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Auto Attendants & Call Routing

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